Elara Chimney
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Your Questions, Answered.
What is the installation cost for Chimney?
The installation cost is ₹700 for the chimney.
Can I install the appliance if there are tiles?
Yes, you can install the appliance on tiled surfaces. However, it is important to ensure that the installation is done carefully to avoid any damage to the tiles.
Can this be installed on a window?
Yes, the appliance can be installed on a window. However, the customer will need to provide the necessary support structure, and our team will assist with the installation process to ensure it is securely set up.
Is the pipe made of copper or aluminum?
The pipe is made of aluminum. It is lightweight, durable, and designed to ensure optimal performance for your appliance.
How do you ensure proper installations and service?
To ensure proper installation and service, simply reach out to our brand customer support and raise a ticket. Our team will assist you promptly to ensure everything is set up and working perfectly.
What is the turnaround time (TAT) if the machine gets spoiled?
For Tier-1 cities, the turnaround time (TAT) for non-part service is between 48-72 hours. In Tier-2 cities, it is 72 hours.
What is the maintenance cycle for Chimney?
A maintenance cycle is every 60 hours of usage. Regular servicing ensures optimal performance and longevity.
How do I claim the warranty on these products?
To claim the warranty, you need to fill out a registration form once the product is received. Ensure that all the necessary details are provided for a smooth warranty process.
How does the auto clean feature work?
The auto clean feature uses a built-in heater to melt the grease and oil buildup inside the chimney. Once the grease is melted, it is collected in a oil tray, making the cleaning process effortless and quick. This helps maintain the efficiency and longevity of the appliance with minimal manual effort.
How reliable is Beyond Appliances' service and support?
Beyond Appliances provides swift and reliable service across 20,000 locations, ensuring assistance within 48 hours in major cities and towns. Since our products are manufactured in India, all components are readily available, enabling faster repairs and maintenance for a seamless customer experience.
How should I clean and save the screen in a kitchen environment?
To maintain the screen, use a dry cloth for cleaning. Avoid using water or any detergent, as it can damage the surface.
When was Beyond Appliances started?
Beyond Appliances was established in August 2024 in Bangalore with a mission to revolutionize the Indian kitchen appliance industry through cutting-edge technology and innovation. Founded by Eshwar K Vikas and Rakesh Patil, the brand is redefining modern kitchens with smart, efficient, and user-friendly appliances.
Will the chimney screen catch fire?
No, the chimney screen will not catch fire. Necessary precautions have been taken during the design and manufacturing process to ensure safety.
Will the power consumption increase because of the display?
No, the power consumption due to the display is minimal. It will be less than a unit, so there is no significant impact on your energy usage.
Will the apps update directly?
Yes, the apps will update automatically, ensuring you always have the latest features and improvements without any extra effort.
What is 3D suction and how does it differ from a normal product?
3D suction involves the intake of air from all sides of the chimney, ensuring more efficient extraction of smoke, odors, and grease. Unlike a normal product that may have limited suction, 3D suction provides better coverage and faster removal of kitchen fumes, making your cooking environment cleaner and more comfortable.
Does the chimney need Wi-Fi?
The chimney does not require Wi-Fi to operate. However, the infotainment screen does require a Wi-Fi connection to provide updates and features.