Returns, Refunds & Cancellations

At Beyond Appliances, we strive to ensure your complete satisfaction with every purchase. Please read our Returns, Refunds & Cancellations policy carefully to understand your options and how to proceed if needed.

Refunds

  • Refunds for eligible cancellations, approved returns, or verified cases where a refund is the appropriate resolution will be processed through the original payment method.

  • Pre-dispatch cancellation refunds are usually initiated within 5–7 business days.

  • Refunds for approved returns are usually initiated within 7–10 business days after pickup and quality check.

  • Your bank, card issuer, payment gateway, or finance partner may take additional time to reflect the amount.

Cancellations

  • You can cancel your order at no cost before it is dispatched. To cancel, email support@beyondappliances.in with your order number and registered mobile number.

  • If your order has already been dispatched, please contact our customer support team to report your concern or reason to cancel, which will be checked for validity as per our policy.

  • If the product is returned unopened and in its original condition, we will help assess the available cancellation options.

  • For specially sourced, customised, made-to-order, or pre-booked products, cancellation may not be possible once processing has begun. This will be clearly communicated during purchase.

Replacements

  • Please inspect your delivery when it arrives. If you notice damage, receive the wrong product, or find an item/accessory missing, let us know within 48 hours of delivery.

  • Share your order number along with clear photos or a short video of the product and packaging.

  • Once verified, we will arrange the most appropriate resolution—replacement, repair, missing accessory, or refund—at no extra cost to you.

  • If a concern becomes visible only during installation or first use, please contact us promptly. Our service team will assess it under the applicable warranty and service process.

Warranty and Service Support

  • Issues identified after installation or use will normally be resolved under the product’s warranty and service policy.

  • Depending on the verified concern, our authorised team may repair the product, replace the affected part, or replace the product where appropriate.

  • If a verified issue cannot be reasonably resolved through repair or replacement, we will review the case for an alternative resolution, including refund where applicable.

When a return may not be possible

To protect product quality and safety for every customer, we may be unable to accept a change-of-mind return where:

  • The product has been installed, used, activated, modified, or damaged after delivery.

  • Original accessories, documents, free gifts, or packaging are missing.

  • The product is a filter, consumable, spare part, or hygiene-sensitive accessory that has been opened or used.

  • The product was clearly marked as customised, special-order, pre-booked, clearance, or non-returnable at the time of purchase.

These conditions do not apply if the product is damaged on arrival, incorrectly delivered, or has a verified manufacturing defect.

How to Contact Us

For any questions or to initiate a return, refund, cancellation, or replacement, please reach out to:
Email: support@beyondappliances.in
Phone: 080 43628278 / 080 4362 8277

Thank you for choosing Beyond Appliances. We are committed to providing you with quality products and excellent customer service.